General Questions

Should the full value of the E-hotel vouchers be redeemed at once?
Yes, E-hotel vouchers can only be used for a single transaction at participating hotels and resorts.
What do I do if I lose my E-hotel vouchers?
Please contact vouchers@aitkenspence.lk for inquiries on E-hotel vouchers, and we will assist in reissuing the E-hotel vouchers.
Can extra adults or children be accommodated in addition to mentioned two adults?
Yes. To inquire the extra occupants accommodating capability and extra charges you can email vouchers@aitkenspence.lk.
Can E-hotel vouchers be redeemed for cash?
No, E-hotel vouchers cannot be redeemed for cash.
How can the recipient redeem his E-hotel voucher?
The recipient can redeem his E-hotel voucher by presenting an email print-out or a snapshot of the voucher, together with an official form of identification at any participating hotel or resort.
How we can utilize E-hotel vouchers?
After purchasing E-hotel vouchers, you can call our hotline 0112308308 or email vouchers@aitkenspence.lk, to place the reservation once your travel dates are confirmed.
How are the E-hotel vouchers delivered?
You will receive your E-hotel vouchers via email
Do E-hotel vouchers have an expiration date?
Yes, You can locate the respective validity information on each E-hotel voucher.
What currency and denominations are E-hotel vouchers available in?
E-hotel vouchers are available in LKR.
What can E-hotel vouchers be used for?
E-hotel vouchers can be used for accommodation.
Where can I use my E-hotel vouchers?
E-hotel vouchers can be used at voucher specified Aitken Spence Hotel.
How can I purchase E-hotel vouchers?
All E-hotel vouchers can be purchased online using a Visa or MasterCard through this online portal.