FAQ

Voucher FAQs

General Questions

Should the full value of the E-hotel vouchers be redeemed at once?
Yes, E-hotel vouchers can only be used for a single transaction at participating hotels and resorts.
What do I do if I lose my E-hotel vouchers?
Please contact vouchers@aitkenspence.lk for inquiries on E-hotel vouchers, and we will assist in reissuing the E-hotel vouchers.
Can extra adults or children be accommodated in addition to mentioned two adults?
Yes. To inquire the extra occupants accommodating capability and extra charges you can email vouchers@aitkenspence.lk.
Can E-hotel vouchers be redeemed for cash?
No, E-hotel vouchers cannot be redeemed for cash.
How can the recipient redeem his E-hotel voucher?
The recipient can redeem his E-hotel voucher by presenting an email print-out or a snapshot of the voucher, together with an official form of identification at any participating hotel or resort.
How we can utilize E-hotel vouchers?
After purchasing E-hotel vouchers, you can call our hotline 0112308308 or email vouchers@aitkenspence.lk, to place the reservation once your travel dates are confirmed.
How are the E-hotel vouchers delivered?
You will receive your E-hotel vouchers via email
Do E-hotel vouchers have an expiration date?
Yes, You can locate the respective validity information on each E-hotel voucher.
What can E-hotel vouchers be used for?
E-hotel vouchers can be used for accommodation.
Where can I use my E-hotel vouchers?
E-hotel vouchers can be used at voucher specified Aitken Spence Hotel.
How can I purchase E-hotel vouchers?
All E-hotel vouchers can be purchased online using a Visa or MasterCard through this online portal.

Seasonal Hampers FAQs

Seasonal Question

Can I know about the delivery charges?
For deliveries between Colombo 01 - 15, LKR 1,000 will be charged per delivery. Delivery charges for locations out of Colombo will be calculated based on the mileage.
How should I store my Seasonal Hamper?
Please store your Seasonal Hamper in a cool and dry place.
Are any inclusions prepared using alcohol?
Only the Christmas cake, Christmas pudding and the Fruit cake have been prepared using alcohol.
Is there a special discount for bulk orders?
Please call us on 0777 955 888 to discuss further.
Can I purchase a vegan hamper?
Yes, the ‘Green Christmas Hamper’ is a vegan hamper, thoughtfully curated with a variety of high-quality vegan-friendly products and treats.
Can I customize my own hamper?
At this time, we offer four pre-made hampers at different price points and themes. However, if you have specific customization requests, kindly contact us on 0777 955 888 and we will assist you in creating a custom hamper to suit your preferences. However, this would depend on the final order quantity.
Can I include a personal message with my hamper?
Yes, you can include a personalized message with your hamper. Kindly contact us on 0777 955 888.
How long will it take to deliver?
Orders for ‘The Enchanted Festive Hamper’, ‘The Mystical Christmas Hamper’ or ‘The Green Christmas Hamper’ should be placed on or before 15th December, 2023 for pickup or deliveries between 16th - 24th December, 2023, for deliveries between 8 AM to 8 PM. Orders for the ‘New Dawn Delights Hamper’ should be placed on or before 15th December, 2023 for pickup or deliveries between 27th - 29th December, 2023, deliveries between 8 AM to 8 PM.
How can I obtain one of your catalogues?
Please call us on 0777 955 888 to obtain your digital catalogue.
What are the prices of Heritance Seasonal Hampers?
We offer hampers at four price points: The Enchanted Festive Hamper LKR 32,000 The Mystical Christmas Hamper 22,500 The Green Hamper LKR 12,500 New Dawn Delights Hamper LKR 29,000 The price includes the hamper and its contents.
What would be included in each Heritance Seasonal Hamper?
The Enchanted Festive Hamper - LKR 32,000 (14 Items)The Mystical Christmas Hamper - LKR 22,500 (10 Items)The Green Hamper - LKR 12,500 (07 Items)New Dawn Delights Hamper - LKR 29,000 (11 Items)
Christmas Cake - 500g Stollen - 300g Gingerbread House Fruit Cake - 500g Christmas Pudding - 500g Chocolate Santa - 1 Chocolate Granola Bar - 125g Christmas Cookies - 6 Chocolate Coconut Cookies Christmas Jam - 410g (1 Bottle) Nut Chocolate Salami - 200g Billing Chutney - 350g (1 Bottle) Fresh Pumpkin Pickle - 410g (1 Bottle) Heritance Tea Factory Organic Green Tea - 200g Mini Sharing Hamper - A small box of Christmas joy and hope, waiting to be gifted  Christmas Cake - 500g Christmas Bread - 300g Chocolate Santa Nut Chocolate Salami Christmas Cookies - 6 Vegan Granola Bar - 125g Cardamom Chocolate Chip Cookies - 10 Christmas Jam - 410g (1 Bottle) Rhubarb Chutney - 410g (1 Bottle) Heritance Tea Factory Organic Tea BOPF - 250gChristmas Cake - 250g Stollen - 300g Chocolate Santa Nut Chocolate Salami Christmas Cookies - 6 Fresh Pumpkin Pickle -410g (1 Bottle) Heritance Tea Factory BOP Tea - 250gKonda Kavum - 8 Athirasa - 10 Kokis - 10 Asmi - 4 Thala Karali -10 Bibikkan - 500g Halapa - 6 Aluwa - 10 Kalu Dodol - 500g Muscat - 500g Tuna Fish Ambulthiyal - 500g
How can I order a Heritance Seasonal Hamper?
You can order a Heritance Seasonal Hamper either through our website https://vouchers.heritancehotels.com/product-category/hampers/ or by calling us on 0777 955 888.
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